Sample outline for the dispatcher training can be as follows:
Section 1 - INTRODUCTION
1.1 Company Orientation
1.2 Orientation of departments (Teams and managers)
1.3 Why dispatch business? (The role of a dispatcher)
1.4 Review of the key company policies
1.5 Required skills for freight dispatchers.
1.6 Dispatcher responsibilities
1.7 Responsibilities of carriers, shippers, and brokers
1.8 Driver types within the company
Section 2 – PARTIES INVOLVED IN
DISPATCH
2.1 Benefits of dispatch services for the company
2.2 Owner operators and company owners
2.3 A real-life example: load booking process from one of the team member video
2.4 Freight brokers and freight forwarders
2.6 Additional Transportation Vocabulary
Section 3 – DISPATCH OPERATIONS Part 2
3.1 What typical day of a dispatcher looks like?
3.2 Dispatch step by step process
3.3 Types of loads (LTL/TL/Palletised/Perishable/Freight of all kind. etc)
3.3 Load boards (Where and how to look for loads) + video
3.4 Telephone communication and using proper emails + Video
3.5 Freight operations load board/dashboard
3.6 Using TMS for dispatch operations (loads, pre-booking, assigning drivers, etc)
3.7 Additional Transportation Vocabulary + Dispatch phone call scripts
Section 4 – DISPATCH OPERATIONS Part 3
4.1 Analysing freight by geo-location (Tolls, routes, city, state, radius, region)
4.2 Using routing programs (Google maps, PC miler, etc)
4.3 Rate negotiation basics and route consolidation
4.4 Information you need when booking loads (Load verification, PODs, BOLs, RC)
4.5 Dedicated lane management, expedited shipping, chain loads and split dispatch
4.5 Load planning and cancelation (TONU, LAYOVER, LUMPER, DETENTION)
4.6 Electronic imaging, tracking, workflow queues, and mobile application
4.7 ELD regulations and driver logs (New mandate)
Section 5 – DISPATCH OPERATIONS Part 4
5.1 GPS tracking SAMSARA (Zones and abbreviations)
5.2 Commodity, weight scaling, and freight regulations
5.3 Fuel card management, (EFS COMDATA and settlement)
5.4 Equipment profiles and warnings (PTI, equipment misuse, speeding, harsh breaking, etc)
5.5 Trailer types within DM World Group of companies
5.6 Company safety scores and broker scoring tools
5.7 understanding how to troubleshoot shipment errors
5.8 Additional charges (Lumper, redelivery, fuel surcharge, TONU, detention, etc)
Section 6 – Facilities and Equipment (Types of trucks and trailers)
6.1 Types of trucks and accessories
6.2 Types of trailers and accessories
6.3 Inside the trailer and trailer accessories
6.4 Axles and legal weight as per DOT rules
6.5 Endorsements, permits, and HAZMAT
6.6 Facilities, distribution centres and operations
6.7 Freight packaging, and hauling process
Section 7 –SAFETY
7.1 Pick-up and delivery times and their importance
7.2 Emergency roadside assistance
7.3 Inspections, driver safety violations and prevention
7.4 ELD update and HOS regulations
7.5 Compliance and accounting basics (preparation of paperwork)
7.6 Asset management (Handling company equipment)
7.7 Ethical and unethical behaviour among brokers and shippers
7.8 Resolving safety problems promptly – Real-life example
